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Telephones

What is the voice mail number?

The number to use to check your Voice Mail from off-campus will continue to be 831-7750; on-campus access will be 7750 or press the messages button on your Cisco phone. Directions for Voice Mail are at:
https://radford.service-now.com/itonestop?id=kb_article_view&sysparm_article=KB0011852

How do I place a call outside of Radford University?

For numbers within the 540 area code:

  • Dial 9 + (540) xxx-xxxx

For calls outside of the 540 area code:

  • Dial 9 + 1 + (xxx) xxx-xxxx

For international calls, consider utilizing Zoom. Otherwise, 9 + (country code) + phone number.

Do we still need to use the pause key with the fax machine?

Yes. To fax:  Dial 9 1 999 123 12345 Pause 1234567

Transfer a caller directly to another user's voicemail

  • Press transfer
  • Press Messages key or dial 7750
  • It will ask for your password but DO NOT put it in
  • Press #
  • Put in extension
  • Press #
  • Immediately press transfer again

 

Who do we call for moves, adds, changes or repairs?

You will need to call 540-831-7500.

Where can I find an online tutorial about the Cisco phone?

The Cisco phone tutorial can be found online.