University telephones require a seven-digit authorization code for all 1 + dialing type numbers with the exception of toll free numbers. Your supervisor will determine if your position requires a business authorization code for long distance calling. If you are assigned a business code for long distance calling you will be held accountable for all calls made with the code.
Note: Business authorization codes should not be shared or used to place personal calls.
To access voice mail from your Radford University telephone number
To access voice mail from a non-Radford University phone
Additional information
During the “operator” summary/introduction you can press
When listening to new messages you have the following options:
Listen to the entire message and follow prompts at the end to determine what you
want to do with the message or press:
Why are we changing phone systems?
The Voice over Internet Protocol (VoIP) telephony system is an effort to improve the
technology services available at Radford University. The VoIP system transmits data,
voice and video over a single network infrastructure, allowing the University Community
to benefit from state-of-the-art telephone sets, quicker network connections, streamlined
services, and other enhanced features. The implementation of VoIP's innovative technology
will result in an advanced communications infrastructure for RU, as well as position
RU for future services and enhancements such as toll-bypass and unified messaging.
What is the voice mail number?
The number to use to check your Voice Mail from off-campus will continue to be 831-7750;
on-campus access will be 7750 or press the messages button on your Cisco phone. Directions
for Voice Mail are at http://www.radford.edu/~networks/voip/voicemail.htm
Is calling Roanoke any different?
Yes, you will need to dial 7755 to access Roanoke instead of #8. WAIT FOR SECOND DIAL
TONE!!!
Is calling Long distance any different?
No
Do we still need to use the pause key with the fax machine?
Yes. To fax: Dial 9 1 999 123 12345 Pause 1234567
Transfer a caller directly to another user's voicemail
Who do we call for moves, adds, changes or repairs?
You will need to call 540-831-7500.
Where can I find an online tutorial about the Cisco phone?
The Cisco phone tutorial can be found online.